Terms & Conditions
Individuals may not place an order and buy products on this website, www.plantastore.com, if that person is not over eighteen (18) years old. By using this website and placing orders you hereby confirm that you are over eighteen (18) years old. We reserve the right to cancel orders from people who stated inaccurate data and / or have a credit history.
The Right to Cancel within the Grace period does not apply to specialorders of customized products or products that, in any way, are adapted, modified or altered at Customers request prior to delivery.
Facts and pricedata submitted are subject to errors of transcription, suppliers price increases and stock availability.
Plantagon International does not guarantee that the product images on the website reflect the exact product appearance, size or other characteristic features. Features such as color rendition may differ from reality depending on display and settings of your computer.
Price rates & Tax Free (Non EU Customers)
All our prices include 25% VAT (Swedish tax). Customers outside of the European Union, can shop tax free and will not be charged for any tax. This is to assist customers to any pending import duties that might accompany the shipment. We have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.
Payments are handled securely by Paypal
All shipments are fully insured until you as a customer have received the shipment. When you as a customer have retrieved the shipment of product / products you are also taking over responsibility for the product / products. For shipments outside the European Union, the customer is solely responsible for any customs duties and payment of any VAT that may apply.
Delivery time is normally 3-7 working days (workdays) from order date (*does not apply for specialorders), see also additional info on the individual product. If an ordered product differs to the normal deliverytime, we will contact you via e-mail to notify the estimated new delivery date. Should the delivery delay significantly differ from what is agreed, you may cancel the purchase. Plantagon International can not be held responsible for local delivery delays nor delays due to customs or due to faulty given deliveryadress.
Shipments not retrieved
Should a shipment not be retrieved by the customer Plantagon International will charge the customer for shipping, return shipping, and an administrative fee. The administrative fee is currently SEK 250 and 3% of the product price.
Right to cancel within the grace period (EU customers only)
We apply the rules of the Distant Sales and Door-to-Door Sales Act (Sw: Distans- och hemförsäljningslagen 2005:59), which means you can cancel your purchase within 14 days of receipt of the Order, without giving any reason provided the product/s are returned in unused condition and original packaging. Any seals may not be broken. All accessories and related documentation such as authenticity documents and copy of the receipt must be attached.
Contact us within 14 days of receipt of the order notifying that you wish to use the rigth of cancellation according to the Grace Period and for detailed instructions on how you should proceed. The purchase price is paid back in full excluding shipping and possible invoice fees, within 30 days after we have recieved the Product/s and approved the return.
The customer pays for the return shipping. Returns cannot be sent by cash on delivery (COD) or after-claim. Plantagon International will not pick up any such delivery. Goods must be returned by registered delivery method only.
The right to cancel within the Grace Period or return Product(s) for refund does not apply if the Customer has begun to use the Product(s) during the Grace Period and/or removed the seal from the Product(s). The right to cancel within the Grace Period or return Product(s) for refund does not apply on specialorders, so called customized products or products that are in any way customized, modified, or otherwise altered at Customer's request prior to delivery.
Should any dispute arise Plantagon International will follow the Consumer Complaints Boards (Sw: Allmänna Reklamationsnämndens) decision.
Complaints and returns
If you, against all expectations, receive a damaged, non functioning product or a product that otherwise deviate from your order you are entitled to a full refund within 14 days. Contact us for instructions on how you should proceed with a complaint.
It is Plantagon International's responsibility to compensate the Customer for any delivery charges, provided that the complaint is valid. Customer must make a notification of the defective product to Plantagon International urgently or within a reasonable time after the defect was discovered (complaint). You must notify Plantagon International, in writing or via e-mail, and explain why you want to complain about the product. The product must be returned in unused condition and original packaging. Any seals may not be broken. All accessories and related documentation such as authenticity documents and copy of receipt must be attached. The customer is responsible for return shipping, and Plantagon International will credit any shipping charges, provided that the complaint is valid.
Returns may not be done by cash on delivery (COD) or after-claim. Plantagon International will not pick up such delivery. Goods must be returned by registered delivery method only.
Warranty against defects
Plantagon International guarantee that all products are free from factory and manufacturing defects (so-called originalerror) when shipped. Each item checked carefully before being sent out. If the product, contrary to expectation, should have an originalerror on delivery Plantagon International has the right to primarily offer repair or replacement of the product. Repair or re-delivery shall be made within a reasonable time after the complaint was made. Plantagon International arrange return freight to the customer following completion of repair / replacement. The customer must make a notification of the defective product to Plantagon International urgently or within a reasonable time after the defect was discovered (complaint).
Customer must notify Plantagon International in writing or e-mail and explain why he or she considers a product/s to be defective. The customer is responsible for return shipping, and Plantagon International will credit any shipping charges, provided that the defective product is considered to have an originalerror. Returns may not be done by cash on delivery (COD) or after-claim. Plantagon International will not pick up such delivery. Goods must be returned by registered delivery method only.
Plantagon International is only responsible for originalerrors, which means that the defect existed before the product was purchased and delivered. Within a period of six (6) months after purchase, a defect of a product can be considered to be an original error, in this case the error will be corrected by Plantagon International at no cost, unless Plantagon International can prove that the error did not exist at time of purchase. After a period of six (6) months after the purchase, it is up to the Customer to prove that the product had an originalerror at the time of delivery.